FAQ
l879's FAQ — Answers to all
your questions, right here
Find detailed answers to all common questions about account verification, deposits and withdrawals, live casino, cricket betting, and customer support at l879 — all in one place.
l879 is a safe and reliable online gaming platform for players in Bangladesh. Whether you are new or experienced, many questions can come up while playing. On this page we have divided the most important questions into five categories and provided clear, straightforward answers — so you can start playing without hesitation. If you cannot find your question here, contact our 24/7 live chat or email.
Verification
Deposits
BPL & Cricket
Customer Support
Live Casino
Frequently Asked Questions
Verification & Documents
The Bangladesh National ID Card (NID) is the most accepted document for identity verification at l879. A valid passport or birth registration certificate may also be submitted. You will need to upload a scan or clear photo of both the front and back of the document. Make sure the image is not blurry or cropped.
For security, l879 verifies that the withdrawal account truly belongs to the registered person. So the name on your bKash, Nagad, or Rocket account must exactly match the name on the submitted ID document. If the names do not match, the withdrawal may be delayed and additional verification may be required.
If your document is rejected, the l879 support team will let you know the reason via email or live chat. This usually happens due to low image quality, an expired document, or a name mismatch. Re-uploading with the issue resolved typically results in quick approval. Contact 24/7 live chat for any assistance.
Yes. l879 protects all your personal information and uploaded documents with SSL encryption. They are not shared with any third party and are used solely for identity verification purposes. Read our privacy policy for more details.
Verification is usually requested before your first withdrawal or when transactions exceed a certain amount. However, the sooner you submit your documents, the smoother your withdrawals will be. Completing verification early means no delays when you want to withdraw later.
Deposits
The minimum deposit at l879 is ৳100 — this applies to all payment methods. Whether you deposit via bKash, Nagad, Rocket, or bank transfer, the minimum is ৳100. This low amount makes it easy for new players to get started.
Go to the deposit page on l879 and select Nagad. Send payment to the merchant number shown using the Nagad app or by dialing *167#, and fill in the reference number correctly. The amount is usually credited to your account within a few minutes. If you have any issues, contact live chat right away.
l879 currently supports four payment methods: bKash, Nagad, Rocket and bank transfer (via Dutch-Bangla Bank, BRAC Bank, and other major commercial banks). The minimum deposit is ৳100 and the minimum withdrawal is ৳500 across all methods.
Sometimes a deposit may take a little time due to network delays. If the balance has not updated after waiting a few minutes, contact 24/7 live chat with a screenshot of the payment or the transaction ID. The support team will verify and resolve the issue quickly.
l879 itself does not charge any processing fee for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own service charges — this is entirely governed by the mobile banking operator's policy. Standard transfer fees from your own bank may also apply for bank transfers.
BPL & International Matches
Yes, live in-play betting is available at l879. You can place bets as the match unfolds, reacting to the changing situation over by over. Odds in live markets update after every ball, so timing your decisions well is important.
If a match is completely abandoned due to rain or officially declared a "No Result", l879 generally voids the bets in the affected markets and returns the full stake. If a result is declared via the Duckworth-Lewis method, bets are settled normally. Detailed rules can be found on the terms and conditions page.
In tournaments like BPL and the T20 World Cup, the most popular markets include: Match Winner, Toss Winner, First Innings Runs, Top Batter, Total Sixes, and Powerplay Score. For example, in a Bangladesh vs India match you can bet on either team to win or on who scores the most runs.
Decimal odds show the total return you get for every ৳1 bet, including your original stake. For example, odds of 1.75 means a ৳100 bet returns ৳175 if you win (original ৳100 + ৳75 profit). The higher the odds, the lower the chance of winning but the greater the profit — understand the risk and reward before placing a bet.
Customer Support
For a faster resolution, have the following ready before contacting support: your l879 username or registered mobile number, a detailed description of the issue, and where applicable, the payment transaction ID or a screenshot. The more accurate and complete the information you provide, the faster the support team can help.
Yes, the l879 support team provides assistance in both Bengali and English. Bengali-language service has been set up with Bangladeshi players in mind, so you can explain your issue without any language barrier.
The l879 support team is active 24 hours a day, 7 days a week — day or night, including holidays. So you can reach out at any time without worry.
l879 has two support channels: (1) Live Chat — for instant help directly on the website; (2) Email — send detailed issues to [email protected]. Both channels are available in Bengali and both operate 24/7.
Live Casino
In Baccarat you bet on either the "Player" or the "Banker" side. The side whose hand total is closest to or exactly 9 wins. In calculating card values, 10s and face cards count as zero, while all others count at face value. For two-digit totals, only the units digit counts. The rule for drawing a third card is applied automatically under set conditions.
Yes, l879's live casino is fully mobile-friendly. You can play live dealer games on any Android or iOS smartphone browser. Keep a stable internet connection for the best experience, as live video streaming uses more data.
In Roulette, the dealer spins a wheel and releases a ball. You bet in advance on which numbered pocket the ball will land in. You can bet on a single number, a color (red/black), odd/even, or a range of numbers. Betting on a single number pays more, but betting on a color gives you a higher chance of winning.
In live dealer games, trained dealers run the game live in front of high-definition cameras in a professional studio. You watch the stream in real time and place your bets through the on-screen interface. World-class providers including Evolution Gaming and Ezugi operate l879's live casino studios.
Teen Patti is a three-card game — you win if the combination of your three cards is stronger than the dealer's. It is extremely popular across South Asia. Andar Bahar is simpler — one card is placed face up and you bet on whether the next card of the same value will land on the "Andar" (inside) or "Bahar" (outside) side. Both games are available in l879's live lobby.
Didn't find the answer to your question?
If you have not found the answer to your question on this page, don't worry. The l879 support team is with you 24/7 — reach out via live chat or email.
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